At ceri12, your privacy is a fundamental right, not an afterthought. This Privacy Policy explains in clear terms what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information as a player on our platform.
Our Commitment: ceri12 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Your data is used exclusively to deliver, secure, and improve your gaming experience on our platform. This policy is binding on all ceri12 operations that handle player data.
The following definitions apply throughout this Privacy Policy:
2.1 This Privacy Policy applies to all Personal Data collected by ceri12 in connection with the Platform, including data submitted during account registration, data collected automatically during your use of the Platform, and data provided when you contact our customer support team.
2.2 This policy applies to all Players regardless of their location. ceri12 primarily serves players based in Indonesia, including those in Jakarta, Surabaya, Medan, Bandung, Semarang, Yogyakarta, Bali, Makassar, and Palembang. Where applicable, ceri12 processes Personal Data in a manner consistent with internationally recognized data protection principles.
2.3 By registering an Account on ceri12 or by continuing to use the Platform after the effective date of this policy, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your Personal Data as described herein.
2.4 This Privacy Policy should be read alongside our Terms & Conditions, which together govern your use of the ceri12 Platform.
3.1 ceri12 collects the following categories of Personal Data:
| Category | Examples | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number (KTP/Passport/SIM) | Required |
| Contact Data | Email address, mobile phone number, residential address | Required |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.), e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records | Required |
| KYC Verification Data | Copies of government-issued ID, selfie photographs, utility bills, bank statements confirming address | Required for withdrawals |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone, screen resolution | Collected automatically |
| Usage Data | Pages visited, games played, session duration, bet history, click-path data, search queries on the Platform | Collected automatically |
| Communications Data | Records of live-chat conversations, support emails, feedback submissions | Collected when you contact us |
| Preference Data | Responsible gaming limits, notification preferences, language and currency settings | Optional |
3.2 ceri12 does not intentionally collect special categories of sensitive personal data (such as racial origin, religious beliefs, health data, or biometric data) unless specifically required for regulatory compliance, in which case you will be separately informed and asked for explicit consent.
4.1 Directly from You. The majority of Personal Data we hold is provided directly by you when you:
4.2 Automatically. When you access and navigate the Platform, we automatically collect certain Technical Data and Usage Data through server logs, Cookies, and similar tracking technologies. This data is collected regardless of whether you are logged in to your Account.
4.3 From Third Parties. In limited circumstances, ceri12 may receive Personal Data about you from:
5.1 ceri12 processes your Personal Data for the following specific purposes:
5.2 ceri12 will not use your Personal Data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
6.1 ceri12 processes your Personal Data on the following legal bases:
7.1 ceri12 does not sell your Personal Data. We share data only in the following circumstances and only to the minimum extent necessary:
No Marketing Resale: ceri12 strictly prohibits the sharing of your Personal Data with advertising networks, data brokers, or any third party for external marketing or profiling purposes. Any promotional communications you receive from ceri12 are sent directly by ceri12 and only where you have opted in.
8.1 ceri12 uses Cookies and similar technologies to operate core platform functions, analyze user behavior, and enhance your experience. The following categories of Cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, remember your cart/bet slip, enforce security tokens | Session / up to 24 hours |
| Functional | Remember your language, display preferences, and responsible gaming settings | Up to 12 months |
| Analytics | Measure page performance, track navigation paths, and generate aggregate usage reports to improve the Platform | Up to 24 months |
| Security | Detect bot activity, fraudulent login attempts, and unusual access patterns | Session / up to 30 days |
8.2 Essential Cookies are necessary for the Platform to function and cannot be disabled without disrupting core services. Functional and Analytics Cookies may be managed through your browser settings. Please note that disabling certain Cookies may impair your experience on the Platform.
8.3 ceri12 does not use third-party advertising Cookies or cross-site tracking technologies that follow your activity outside of the Platform.
9.1 ceri12 retains your Personal Data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law and regulatory obligations.
9.2 The following general retention periods apply:
9.3 Where retention beyond these periods is required to resolve an ongoing legal dispute, regulatory investigation, or fraud inquiry, the relevant data will be retained until the matter is concluded.
9.4 Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized.
10.1 ceri12 employs a layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Key technical and organizational measures include:
Security Incident Response: In the unlikely event of a data breach that poses a risk to your rights, ceri12 will notify affected Players within 72 hours of becoming aware of the incident, in accordance with applicable data protection standards. Notification will be sent to the email address registered on your Account.
10.2 While ceri12 takes all reasonable measures to secure your data, no internet-based system can guarantee absolute security. You are responsible for keeping your Account password confidential and for immediately notifying us at [email protected] if you suspect unauthorized access to your Account.
11.1 As a Player on the ceri12 Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered Account email address.
11.2 ceri12 will respond to all verified rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, of which you will be notified. ceri12 reserves the right to verify your identity before processing any rights request to prevent unauthorized access to another person's data.
12.1 The ceri12 Platform is strictly intended for individuals aged 21 years and older. ceri12 does not knowingly collect Personal Data from any person under the age of 21. Age verification is conducted as part of the account registration and KYC process.
12.2 If ceri12 becomes aware that Personal Data has been collected from a person under the age of 21 without verifiable parental consent, that data will be deleted immediately and the associated Account will be closed.
12.3 If you believe that a minor has registered on the Platform, please notify us immediately at [email protected] so that we may take prompt action.
13.1 The ceri12 Platform may contain references to or integrations with third-party services, including game studios (such as Evolution Gaming and Pragmatic Play) and payment gateways. These third parties operate under their own privacy policies, which ceri12 does not control and is not responsible for.
13.2 ceri12 recommends that you review the privacy policies of any third-party service you interact with in connection with your use of the Platform. Your interactions with third-party payment systems (such as your BCA or OVO account interface) are governed solely by the terms and policies of those providers.
13.3 All third-party Data Processors engaged by ceri12 are required to enter into a formal data-processing agreement that obligates them to maintain confidentiality and process Personal Data only on ceri12's documented instructions.
14.1 ceri12 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational procedures, or applicable legal requirements. The "Last Updated" date at the top of this page will be revised accordingly.
14.2 For material changes — defined as any change that significantly affects how your Personal Data is collected, used, or shared — ceri12 will provide at least 14 days' advance notice via a prominent notice on the Platform and an email to your registered address.
14.3 Your continued use of the Platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and may request Account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the ceri12 Data Privacy team through the following channel:
We are committed to resolving all privacy-related inquiries fairly and promptly. If you are not satisfied with our response, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Six core principles that guide how ceri12 handles your personal data every day.
Every data exchange between your device and the ceri12 Platform is protected by industry-standard Transport Layer Security. Your login credentials, financial details, and personal information travel through an encrypted channel at all times.
ceri12 categorically does not sell, rent, or trade your personal data to advertising networks, data brokers, or any third party for commercial gain. Your information is used solely to deliver and secure your gaming experience.
Internal access to player data is limited strictly to staff who require it to perform their role. All personnel with access to sensitive data are subject to confidentiality obligations and receive regular data protection training.
We commit to responding to all verified data rights requests — including access, rectification, erasure, and portability — within 30 calendar days. Your rights over your own data are taken seriously and handled with care.
ceri12 retains your personal data only for as long as legally required or operationally necessary. Once the retention period expires, data is securely deleted or irreversibly anonymized — never kept indefinitely without justification.
In the unlikely event of a data security incident affecting your personal information, ceri12 will notify you within 72 hours of becoming aware of the breach — giving you the information you need to protect yourself without delay.
Our support team is available around the clock to address any data privacy concerns. You can also review our full Terms & Conditions or visit our FAQ for quick answers.